Operated by Midshires Care Limited

Helping Hands Folkestone

GoodRated 27/10/2021Home care · Folkestone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note27 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note27 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note27 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note27 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Oct 2021
Staff support: induction, training, skills and experience
Note27 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Oct 2021
All feedback from people, relatives and staff was unanimously positive about care quality and management.
Note27 Oct 2021
Robust governance and quality assurance systems including audits, surveys, and incident analysis with lessons shared at team meetings.
Note27 Oct 2021
Registered manager created a positive, open culture with a 'Moments of Kindness' staff recognition scheme.
Note27 Oct 2021
Staff felt well-supported with regular supervision, competency checks, and a full rolling induction programme including the Care Certificate.
Note27 Oct 2021
Comprehensive, person-centred care plans covering equality, diversity, dietary, communication and health needs.
Note

Note27 Oct 2021
End of life care and support
Note27 Oct 2021
Improving care quality in response to complaints or concerns
Note27 Oct 2021
Meeting people's communication needs
Note27 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Oct 2021
Preventing and controlling infection
Note27 Oct 2021
Using medicines safely
Note27 Oct 2021
Staffing and recruitment
Note27 Oct 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note27 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note27 Oct 2021
Continuous learning and improving care; Working in partnership with others
Note27 Oct 2021
Engaging and involving people using the service, the public and staff
Note27 Oct 2021
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note27 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info