Operated by Passion 4 Care Ltd

Passion 4 Care

Requires improvementRated 6 Jan 2022Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Jun 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
Note16 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jun 2022
Staff support: induction, training, skills and experience
Note16 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jun 2022
Registered manager understood and acted on the duty of candour
Note16 Jun 2022
Appropriate infection control practices and PPE use reported by people
Note16 Jun 2022
Service worked effectively with external healthcare professionals such as district nurses, GPs and occupational therapists
Note16 Jun 2022
Staff understood and applied the principles of the Mental Capacity Act
Note16 Jun 2022
People were supported to eat and drink, with dietary needs reflected in care plans
Note16 Jun 2022
Staff received training tailored to people's needs, with regular supervisions, appraisals and spot checks

Note16 Jun 2022
End of life care and support
Note16 Jun 2022
Improving care quality in response to complaints or concerns
Note16 Jun 2022
Meeting people's communication needs
Note16 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jun 2022
Staffing and recruitment
Note16 Jun 2022
Using medicines safely
Note16 Jun 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note16 Jun 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection

Note16 Jun 2022
Working in partnership with others
Note16 Jun 2022
How the provider understands and acts on the duty of candour
Note16 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service, the public and staff
Note16 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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