Premier Care (Midlands) Limited

GoodRated 1 Jul 2022Home care · Rugby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Mar 2022
Staff working with other agencies; supporting people to access healthcare services
Note25 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Mar 2022
Staff support: induction, training, skills and experience
Note25 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Mar 2022
Registered manager responsive to feedback and committed to learning
Note25 Mar 2022
Staff treated people with dignity, kindness and promoted independence
Note25 Mar 2022
Effective partnership working with healthcare professionals and external agencies
Note25 Mar 2022
Care Certificate-linked induction and ongoing training
Note25 Mar 2022
Open culture with valued, well-supported staff and regular supervisions
Note25 Mar 2022
Person-centred care plans with personalised information

Note25 Mar 2022
End of life care and support
Note25 Mar 2022
Improving care quality in response to complaints or concerns
Note25 Mar 2022
Meeting people's communication needs
Note25 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Mar 2022
Learning lessons when things go wrong
Note25 Mar 2022
Preventing and controlling infection
Note25 Mar 2022
Using medicines safely
Note25 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note25 Mar 2022
Staffing and recruitment
Note25 Mar 2022
Assessing risk, safety monitoring and management

Note25 Mar 2022
Working in partnership with others; continuous learning and improving care
Note25 Mar 2022
Engaging and involving people, public and staff
Note25 Mar 2022
Managers and staff clear about roles, quality performance, risks and regulatory requirements; duty of candour
Note25 Mar 2022
Promoting a positive, person-centred, open culture that achieves good outcomes

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info