Operated by Mrs Paula Ann Shepherd

Families Care

GoodRated 23/08/2022Home care · Leek

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note23 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Aug 2022
Staff support: induction, training, skills and experience
Note23 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Aug 2022
Complaints investigated in line with policy and resolved to complainant's satisfaction
Note23 Aug 2022
Staff respected dignity, privacy and promoted independence
Note23 Aug 2022
Strong partnership working with health and social care professionals
Note23 Aug 2022
High staff morale and supportive, approachable manager
Note23 Aug 2022
Effective quality audits enabling swift response to identified risks
Note23 Aug 2022
Manager was passionate about staff training and encouraged staff development

Note23 Aug 2022
Learning lessons when things go wrong
Note23 Aug 2022
Preventing and controlling infection
Note23 Aug 2022
Using medicines safely
Note23 Aug 2022
Staffing and recruitment
Note23 Aug 2022
Assessing risk, safety monitoring and management
Note23 Aug 2022
Systems and processes to safeguard people from the risk from abuse

Note23 Aug 2022
Working in partnership with others
Note23 Aug 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note23 Aug 2022
Managers and staff understanding roles, quality performance, risks and regulatory requirements
Note23 Aug 2022
Duty of candour and openness when things go wrong
Note23 Aug 2022
Promoting a positive, person-centred, open and empowering culture