Operated by Advance Health Care UK Ltd

Advance Healthcare (Broad Meadow)

GoodRated 23/07/2022Home care · Dudley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jul 2022
Ensuring consent to care and treatment in line with the law and guidance (MCA)
Note23 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jul 2022
Staff support: induction, training, skills and experience
Note23 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note23 Jul 2022
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note23 Jul 2022
Complaints were recorded, responded to and used to improve the service
Note23 Jul 2022
Appropriate use of PPE and an up-to-date infection control policy
Note23 Jul 2022
Provider monitored quality through audits and sought feedback from people, relatives and staff
Note23 Jul 2022
Person-centred care plans with people involved in decisions about their care
Note23 Jul 2022
People described staff as kind, caring and respectful of dignity and independence
Note23 Jul 2022
Staff worked in partnership with health professionals such as community nursing, GPs and pharmacists

Note23 Jul 2022
Improving care quality in response to complaints or concerns
Note23 Jul 2022
Meeting people's communication needs
Note23 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jul 2022
Staffing and recruitment
Note23 Jul 2022
Preventing and controlling infection
Note23 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Jul 2022
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note23 Jul 2022
Using medicines safely

Note23 Jul 2022
Continuous learning and improving care; working in partnership with others
Note23 Jul 2022
Engaging and involving people using the service, the public and staff
Note23 Jul 2022
How the provider understands and acts on the duty of candour
Note23 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info