Operated by Odara Care Limited

North Tyneside

GoodRated 8 Feb 2023Home care · Newcastle Upon Tyne

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note2 Aug 2023
Registered manager understood duty of candour responsibilities and worked openly with external professionals.
Note2 Aug 2023
Provider had up-to-date safeguarding, infection control, and medicines policies in place.
Note2 Aug 2023
Registered manager carried out spot checks to observe staff practice including medicines administration.
Note2 Aug 2023
Sufficient staffing levels with reliable, consistent care delivery.
Note2 Aug 2023
Staff received a blend of online and in-person training and had the skills to support people safely.
Note2 Aug 2023
Positive feedback from relatives and external agencies.
Note2 Aug 2023
People received consistent person-centred care from staff who knew them well.
Note2 Aug 2023
Staff responded promptly to incidents and accidents and reported them appropriately.
minorcare_planning2 Aug 2023
Risk assessments were in place. Where improvements could be made to make these risk assessments more person-centred, the registered manager was receptive to feedback.
minorrecord_keeping2 Aug 2023
We found a small number of instances of recording where staff had not been specific enough about what had occurred.
moderatesafeguarding2 Aug 2023
Not all staff we spoke with understood the local authority's safeguarding arrangements, and who to call (other than the registered manager) if they had safeguarding concerns.
moderateincident_learning2 Aug 2023
Learning from things that went wrong or unexpectedly needed to be communicated more consistently.
moderategovernance2 Aug 2023
Audits and reflections on incidents were not detailed enough and there was a reliance on informal lessons learned.

safe

Note2 Aug 2023
Learning lessons when things go wrong
Note2 Aug 2023
Preventing and controlling infection
Note2 Aug 2023
Using medicines safely
Note2 Aug 2023
Staffing and recruitment
Note2 Aug 2023
Assessing risk, safety monitoring and management
Note2 Aug 2023
Systems and processes to safeguard people from the risk of abuse

well_led

Note2 Aug 2023
Engaging and involving people using the service, the public and staff
Note2 Aug 2023
Managers and staff being clear about their roles; Working in partnership with others
Note2 Aug 2023
How the provider understands and acts on the duty of candour
Note2 Aug 2023
Promoting a positive culture; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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