Quality Community Care Ltd

GoodRated 21/07/2023Home care · Ludlow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note21 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2023
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note21 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
Note21 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2023
Staff support: induction, training, skills and experience
Note21 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jul 2023
Staff went above and beyond, including collecting medicines in their own time, organising food parcels and taking people out at Christmas.
Note21 Jul 2023
Registered manager fostered an open, inclusive culture with strong staff morale, community fundraising and partnership working with health professionals.
Note21 Jul 2023
Effective governance including audits, spot checks, supervisions, appraisals and action plans drove continuous improvement.
Note21 Jul 2023
Care plans were person-centred, reflecting individual needs, communication requirements, end of life wishes and protected characteristics.
Note21 Jul 2023
People were supported by kind, caring staff who respected dignity, independence and diversity including religious and gender preferences.

Note21 Jul 2023
End of life care and support
Note21 Jul 2023
Improving care quality in response to complaints or concerns
Note21 Jul 2023
Meeting people's communication needs
Note21 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jul 2023
Learning lessons when things go wrong
Note21 Jul 2023
Preventing and controlling infection
Note21 Jul 2023
Using medicines safely
Note21 Jul 2023
Staffing and recruitment
Note21 Jul 2023
Assessing risk, safety monitoring and management
Note21 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note21 Jul 2023
Working in partnership with others
Note21 Jul 2023
How the provider understands and acts on the duty of candour
Note21 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care
Note21 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info