Operated by Garland Support and Training Limited

Garland Support Exeter

GoodRated 9 Jul 2022Home care · Exeter

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare services
Note7 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2022
Staff support: induction, training, skills and experience
Note7 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Sept 2022
Embedded Right Support, Right Care, Right Culture principles
Note7 Sept 2022
Effective governance systems and partnership working with health and social care professionals
Note7 Sept 2022
Positive, improvement-driven culture; staff felt respected, supported and valued
Note7 Sept 2022
Visible, approachable provider directors involved in day-to-day running and shifts
Note7 Sept 2022
Active Hub community supporting social inclusion, activities and reduced isolation

Note7 Sept 2022
End of life care and support
Note7 Sept 2022
Improving care quality in response to complaints or concerns
Note7 Sept 2022
Supporting people to develop and maintain relationships and take part in activities
Note7 Sept 2022
Meeting people's communication needs
Note7 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Sept 2022
Preventing and controlling infection
Note7 Sept 2022
Using medicines safely
Note7 Sept 2022
Staffing and recruitment
Note7 Sept 2022
Learning lessons when things go wrong
Note7 Sept 2022
Assessing risk, safety monitoring and management
Note7 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note7 Sept 2022
Working in partnership with others
Note7 Sept 2022
Continuous learning and improving care
Note7 Sept 2022
Engaging and involving people using the service, the public and staff
Note7 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Sept 2022
Duty of candour
Note7 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering