Operated by West Kent Group Ltd

Domiciliary Care Experts

InadequateRated 18/08/2025Home care · Gillingham

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
Positive and supportive management culture with staff feeling listened to
Note12 Dec 2025
Regular audits and spot checks with prompt action taken to address identified concerns
Note12 Dec 2025
Effective partnership working with local authority, occupational therapists and rehabilitation services
Note12 Dec 2025
Personalised, regularly updated care plans involving people and relatives in reviews
Note12 Dec 2025
Regular staff supervision and induction with shadowing of experienced colleagues
Note12 Dec 2025

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Continuous learning and improving care
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering