Note24 Feb 2022
Staff were recruited safely with DBS checks, references and identity verification
Note24 Feb 2022
Care plans included people's histories, cultural and religious preferences and communication needs
Note24 Feb 2022
People were supported to maintain independence, pursue interests and avoid social isolation
Note24 Feb 2022
Infection control procedures including COVID-19 guidelines and PPE use were in place
Note24 Feb 2022
People's communication needs were assessed and easy read information was provided
Note24 Feb 2022
Staff received supervision and felt supported by the registered manager
Note24 Feb 2022
Staff received training before starting work including safeguarding, learning disabilities, autism and infection control
Note24 Feb 2022
People felt safe and staff knew how to report safeguarding concerns to local safeguarding teams
minorgovernance24 Feb 2022
The provider had yet to formally ask people, relatives and professionals about their thoughts and opinions on the service and what they could do better.
minorrecord_keeping24 Feb 2022
We noted the passports were not dated to confirm their validity. The registered manager took immediate action to ensure they were valid and in date.
Note24 Feb 2022
Religious and cultural needs included in care plans and actively supported by staff
Note24 Feb 2022
Provider engaged with local learning disability professional groups and multi-agency partnerships
Note24 Feb 2022
Open and positive culture with people and staff able to raise concerns with management
Note24 Feb 2022
People's communication needs understood and met, including use of visual aids and accessible information
Note24 Feb 2022
People supported to maintain independence, pursue interests and avoid social isolation
Note24 Feb 2022
Training covered a broad range of topics including learning disability, autism awareness and MCA
Note24 Feb 2022
Staff received regular supervision at least every three months and yearly appraisals
Note24 Feb 2022
Medicines managed safely with accurate MAR records and regular audits by the registered manager
Note24 Feb 2022
Robust recruitment practices including DBS, identity, work permit checks and professional references
Note24 Feb 2022
People felt safe and staff were trained in safeguarding with clear reporting procedures
minorcare_planning24 Feb 2022
people's support plans required some further development to be more person-centred, for example written from the person's perspective and in a less prescriptive format