Prepare4care Ltd

GoodRated 17/11/2021Home care · Canterbury

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Mar 2022
Staff working with other agencies; supporting people to access healthcare
Note29 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Mar 2022
Staff support: induction, training, skills and experience
Note29 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Mar 2022
Effective complaints process with regular spot checks, surveys and monthly newsletters
Note29 Mar 2022
Specialist palliative care training for end-of-life support
Note29 Mar 2022
Strong, visible leadership with clear values ('Competent, Approachable, Reliable, Exceptional')
Note29 Mar 2022
Person-centred, holistic care planning involving people and their relatives
Note29 Mar 2022
Comprehensive five-day induction and training for staff, including competency checks
Note29 Mar 2022
People received their medicines safely and on time, with staff competency checked by senior staff

Note29 Mar 2022
End of life care and support
Note29 Mar 2022
Improving care quality in response to complaints or concerns
Note29 Mar 2022
Meeting people's communication needs
Note29 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Mar 2022
Learning lessons when things go wrong
Note29 Mar 2022
Preventing and controlling infection
Note29 Mar 2022
Using medicines safely
Note29 Mar 2022
Assessing risk, safety monitoring and management
Note29 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Mar 2022
Staffing and recruitment

Note29 Mar 2022
Engaging and involving people, the public and staff; working in partnership with others
Note29 Mar 2022
Managers and staff being clear about their roles; duty of candour; continuous learning
Note29 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info