Operated by Verity Healthcare Limited

Verity Healthcare - Milton Keynes

Requires improvementRated 7 Feb 2025Home care · Milton Keynes

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

29 findings

Note15 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Mar 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Mar 2022
Staff support: induction, training, skills and experience
Note15 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Mar 2022
Open, inclusive leadership culture with effective communication via secure social media platform
Note15 Mar 2022
Strong governance with regular audits, unannounced spot checks and continuous improvement culture
Note15 Mar 2022
Gold Standards Framework sign-up demonstrating commitment to end of life care preparedness
Note15 Mar 2022
Registered manager and staff enrolled in British Sign Language course to extend support to people with hearing loss
Note15 Mar 2022
Staff demonstrated going above and beyond, including creating an indoor garden for a person who loved nature
Note

Note15 Mar 2022
Improving care quality in response to complaints or concerns; End of life care and support
Note15 Mar 2022
Meeting people's communication needs
Note15 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Mar 2022
Learning lessons when things go wrong
Note15 Mar 2022
Preventing and controlling infection
Note15 Mar 2022
Using medicines safely
Note15 Mar 2022
Staffing and recruitment
Note15 Mar 2022
Assessing risk, safety monitoring and management
Note15 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Mar 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note15 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Mar 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note15 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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