Operated by The Qalb Short Break Services Ltd

Discovery Home

GoodRated 31/05/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note31 May 2023
The provider worked in partnership with local authorities and health and social care professionals to support people's wider needs.
Note31 May 2023
Previous breaches of Regulation 17 (Good Governance) identified at the last inspection had been fully remediated.
Note31 May 2023
The service used augmentative communication tools such as Picture Exchange Communication System to support people with limited verbal communication.
Note31 May 2023
The registered manager fostered an open, inclusive culture with regular staff meetings, spot checks, carer awards and accessible communication.
Note31 May 2023
Relatives gave consistently positive feedback about staff skills, compassion, reliability and timekeeping.
Note31 May 2023
Care plans were personalised, including equality, diversity, cultural, religious and language needs, and were regularly reviewed with family involvement.
Note31 May 2023
Staff had strong safeguarding knowledge and training including Enhanced DBS checks appropriate for a service supporting children.