Boomerang Healthcare Ltd

GoodRated 27/05/2021Home care · Gateshead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 May 2021
Respecting and promoting people's privacy, dignity and independence
Note27 May 2021
Supporting people to express their views and be involved in making decisions about their care
Note27 May 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note27 May 2021
Ensuring consent to care and treatment in line with law and guidance
Note27 May 2021
Staff working with other agencies to provide consistent, effective, timely care
Note27 May 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note27 May 2021
Staff support: induction, training, skills and experience
Note27 May 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Apr 2023
The registered manager took immediate action to submit overdue statutory notifications upon inspection.
Note27 Apr 2023
The management team were aware of their responsibilities in relation to staff recruitment, safeguarding and notifications.
Note27 Apr 2023
People and relatives received apologies when things went wrong, and support was provided to repair damage that had occurred.
Note27 Apr 2023
Staff were recruited safely with all necessary pre-employment checks including DBS checks in place.
Note27 Apr 2023
People were safe from the risk of abuse; incidents of alleged abuse were investigated and shared with external professionals including police, local authority and safeguarding teams.
critical

Note27 May 2021
Improving care quality in response to complaints or concerns
Note27 May 2021
Meeting people's communication needs
Note27 May 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 May 2021
Learning lessons when things go wrong
Note27 May 2021
Preventing and controlling infection
Note27 May 2021
Using medicines safely
Note27 May 2021
Staffing and recruitment
Note27 May 2021
Assessing risk, safety monitoring and management
Note27 May 2021
Systems and processes to safeguard people from the risk of abuse

Note27 May 2021
Continuous learning and improving care; Working in partnership with others
Note27 May 2021
Engaging and involving people using the service, the public and staff
Note27 May 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 May 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info