Epic Care Services Limited

GoodRated 13/12/2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note13 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Dec 2022
Ensuring people are well treated and supported, respecting equality and diversity

Note13 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Dec 2022
Staff working with other agencies; staff support, training, skills and experience
Note13 Dec 2022
Supporting people to live healthier lives and access healthcare services
Note13 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Dec 2022
People's independence was actively encouraged and supported throughout their care plans.
Note13 Dec 2022
The service worked effectively in partnership with other health and social care organisations, with no commissioning concerns raised.
Note13 Dec 2022
The registered manager fostered an open, inclusive culture and invested in staff mental health and wellbeing support.
Note13 Dec 2022
Staff were described as kind, respectful and punctual, with an electronic call monitoring system used to track visit times.
Note13 Dec 2022
Care plans were detailed, person-centred and regularly reviewed, with people and relatives actively involved in planning.
Note

Note13 Dec 2022
Preventing and controlling infection
Note13 Dec 2022
Using medicines safely
Note13 Dec 2022
Staffing and recruitment
Note13 Dec 2022
Assessing risk, safety monitoring and management
Note13 Dec 2022
Systems and processes to safeguard people from the risk of abuse / Learning lessons when things go wrong

Note13 Dec 2022
Engaging and involving people using the service, the public and staff
Note13 Dec 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note13 Dec 2022
How the provider understands and acts on the duty of candour; working in partnership with others
Note13 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info