Operated by 1st Enable Ltd

The Technology Centre

OutstandingRated 21/06/2022Home care · Ellesmere Port

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

29 findings

Note21 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2022
Ensuring people are well treated and supported, respecting equality and diversity

Note21 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2022
Supporting people to live healthier lives, access healthcare services and support
Note21 Jun 2022
Adapting service, design, decoration to meet people's needs
Note21 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2022
Staff support: induction, training, skills and experience
Note21 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jun 2022
Effective infection prevention and control including COVID-19 vaccination support and PPE use
Note21 Jun 2022
Safe medicines management following STOMP principles with regular prescriber reviews
Note21 Jun 2022
Effective, individualised communication support meeting Accessible Information Standard
Note21 Jun 2022
Trauma-informed supervision introduced to support staff wellbeing and retention
Note21 Jun 2022
Robust governance with documented audits, action plans, and monitoring visits by the provider
Note21 Jun 2022

Note21 Jun 2022
Improving care quality in response to complaints or concerns
Note21 Jun 2022
Meeting people's communication needs
Note21 Jun 2022
Planning personalised care to ensure people have choice and control; End of life care
Note21 Jun 2022
Supporting people to develop and maintain relationships and follow interests

Note21 Jun 2022
Preventing and controlling infection
Note21 Jun 2022
Using medicines safely
Note21 Jun 2022
Staffing and recruitment
Note21 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note21 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jun 2022
Engaging and involving people, public and staff; Working in partnership with others
Note21 Jun 2022
Managers and staff being clear about their roles; Duty of candour
Note21 Jun 2022
Promoting a positive culture; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info