Operated by The Human Support Group Limited

Human Support Group Limited - The Windings

Requires improvementRated 15/10/2021Home care · Frodsham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2022
Staff working with other agencies; supporting access to healthcare and nutrition
Note4 Apr 2022
Staff support: induction, training, skills and experience
Note4 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Apr 2022
Provider responded immediately during inspection to begin a full review of medicines and additional staff training
Note4 Apr 2022
Communication needs (including sensory impairment) were assessed and reflected in care plans
Note4 Apr 2022
Staff were observed treating people with dignity, respect and warmth
Note4 Apr 2022
Service worked within the principles of the Mental Capacity Act 2005
Note4 Apr 2022
Care plans were person-centred and reviewed regularly in response to changing needs
Note4 Apr 2022
Safeguarding referrals were made to the local authority when abuse was suspected

Note4 Apr 2022
End of life care and support
Note4 Apr 2022
Improving care quality in response to complaints or concerns
Note4 Apr 2022
Supporting people to develop and maintain relationships and avoid social isolation
Note4 Apr 2022
Meeting people's communication needs
Note4 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note4 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note4 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by N C Homecare Limited

Outstanding4.8 km awayCheshire West and Chester

Registered manager: Harrison, Angela

Want a quote from Human Support Group Limited - The Windings?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.