Operated by Parkhouses Independent Living Services Ltd

Parkhouses Independent Living Services

GoodRated 5 Oct 2022Home care · Burnley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 May 2022
Respecting and promoting people's privacy, dignity and independence
Note10 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note10 May 2022
Staff support: induction, training, skills and experience
Note10 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 May 2022
Right support, right care, right culture principles embedded in service delivery.
Note10 May 2022
Positive leadership culture with high staff morale and clear organisational values.
Note10 May 2022
Regular quality audits, spot checks and satisfaction surveys used to drive improvement.
Note10 May 2022
Strong partnership working with external agencies and healthcare professionals.
Note10 May 2022
Staff received induction, mandatory training, one-to-one supervision and annual appraisals.
Note10 May 2022
Person-centred care plans that were regularly reviewed and included cultural needs.

Note10 May 2022
End of life care and support
Note10 May 2022
Improving care quality in response to complaints or concerns
Note10 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note10 May 2022
Meeting people's communication needs
Note10 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Using medicines safely
Note10 May 2022
Staffing and recruitment
Note10 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse

Note10 May 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 May 2022
How the provider understands and acts on the duty of candour
Note10 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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