Buckingham Home Care Limited

Requires improvementRated 20/01/2023Home care · Buckingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence

Note26 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Jan 2023
Supporting people to live healthier lives, access healthcare services and support
Note26 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Jan 2023
Staff support: induction, training, skills and experience

Note26 Jan 2023
Survey results were positive, with all respondents saying care was tailored to their needs.
Note26 Jan 2023
Staff meetings were held regularly, including discussions on safeguarding and people's needs.
Note26 Jan 2023
People felt confident raising concerns and reported the nominated individual was always contactable.
Note26 Jan 2023
Hospital passports were completed in care files to support people in the event of hospital admission.
Note26 Jan 2023
Staff wore appropriate PPE and the provider maintained supplies throughout the COVID-19 pandemic.
Note26 Jan 2023

Note26 Jan 2023
Improving care quality in response to complaints or concerns
Note26 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Jan 2023
Meeting people's communication needs
Note26 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Jan 2023
Learning lessons when things go wrong
Note26 Jan 2023
Preventing and controlling infection
Note26 Jan 2023
Using medicines safely
Note26 Jan 2023
Assessing risk, safety monitoring and management
Note26 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note26 Jan 2023
Staffing and recruitment

Note26 Jan 2023
Continuous learning and improving care; Working in partnership with others
Note26 Jan 2023
How the provider understands and acts on the duty of candour
Note26 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info