Operated by Aseda Care LTD

Castle House, Dawson Road

GoodRated 25/03/2023Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note25 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Mar 2023
Staff support: induction, training, skills and experience
Note25 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Mar 2023
Effective infection control procedures with adequate PPE supplies and staff trained in IPC.
Note25 Mar 2023
Care plans reflected cultural needs, equality and diversity considerations, and individual routines and preferences.
Note25 Mar 2023
Positive, inclusive culture with approachable management and open communication with staff, person and relative.
Note25 Mar 2023
Strong governance framework including audits, spot checks, satisfaction surveys and duty of candour compliance.
Note25 Mar 2023
Person and relative actively involved in care planning and reviews via regular zoom meetings with provider.
Note

Note25 Mar 2023
End of life care and support
Note25 Mar 2023
Improving care quality in response to complaints or concerns
Note25 Mar 2023
Meeting people's communication needs
Note25 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Mar 2023
Learning lessons when things go wrong
Note25 Mar 2023
Preventing and controlling infection
Note25 Mar 2023
Using medicines safely
Note25 Mar 2023
Staffing and recruitment
Note25 Mar 2023
Assessing risk, safety monitoring and management
Note25 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note25 Mar 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note25 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
Note25 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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