Operated by Amflo Care Services Ltd

Amflo Care Services

GoodRated 11 Feb 2022Home care · Beverley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Oct 2024
Supporting people to express their views and be involved in making decisions about their care
Note18 Oct 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Oct 2024
Ensuring consent to care and treatment in line with law and guidance
Note18 Oct 2024
Staff working with other agencies to provide consistent, effective, timely care
Note18 Oct 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Oct 2024
Staff support: induction, training, skills and experience
Note18 Oct 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Oct 2024
Leadership described as enthusiastic, knowledgeable and accessible, with daily contact between manager and people using the service.
Note18 Oct 2024
Strong governance with audits, spot checks, competency evaluations and good working relationships with external agencies.
Note18 Oct 2024
Medicines management included care plans, body maps, risk assessments and regular audits.
Note18 Oct 2024
Person-centred care plans co-produced with people and regularly reviewed, reflecting individual preferences, cultural needs and communication methods.
Note18 Oct 2024
Comprehensive induction and training programme including shadowing, Care Certificate, and mandatory training for all staff.
Note

Note18 Oct 2024
End of life care and support
Note18 Oct 2024
Improving care quality in response to complaints or concerns
Note18 Oct 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note18 Oct 2024
Meeting people's communication needs
Note18 Oct 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Oct 2024
Learning lessons when things go wrong
Note18 Oct 2024
Preventing and controlling infection
Note18 Oct 2024
Using medicines safely
Note18 Oct 2024
Staffing and recruitment
Note18 Oct 2024
Assessing risk, safety monitoring and management
Note18 Oct 2024
Systems and processes to safeguard people from the risk of abuse

Note18 Oct 2024
Working in partnership with others
Note18 Oct 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 Oct 2024
How the provider understands and acts on the duty of candour
Note18 Oct 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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