Operated by Comfort Call Limited

Comfort Call-Stockton

GoodRated 19/05/2021Home care · Billingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Jun 2025
Respecting and promoting people's privacy, dignity and independence
Note25 Jun 2025
Supporting people to express their views and be involved in making decisions about their care
Note25 Jun 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jun 2025
Ensuring consent to care and treatment in line with law and guidance
Note25 Jun 2025
Supporting people to live healthier lives, access healthcare services and support
Note25 Jun 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Jun 2025
Staff support: induction, training, skills and experience
Note25 Jun 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Jun 2025
Staff were well supported with infection prevention and control training, PPE supply, and regular COVID-19 testing.
Note25 Jun 2025
The registered manager was approachable, understood duty of candour responsibilities, and submitted appropriate CQC notifications.
Note25 Jun 2025
Complaints were handled in line with provider policy, fully investigated and responded to appropriately.
Note25 Jun 2025
Care plans contained personalised information including religious, cultural and communication needs, and people were involved in writing their care plans.
Note25 Jun 2025
Staff received regular supervisions, observations and competency checks with additional support provided where concerns were identified.
Note

Note25 Jun 2025
End of life care and support
Note25 Jun 2025
Improving care quality in response to complaints or concerns
Note25 Jun 2025
Meeting people's communication needs
Note25 Jun 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Jun 2025
Preventing and controlling infection
Note25 Jun 2025
Staffing and recruitment
Note25 Jun 2025
Using medicines safely
Note25 Jun 2025
Assessing risk, safety monitoring and management
Note25 Jun 2025
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note25 Jun 2025
Working in partnership with others
Note25 Jun 2025
Continuous learning and improving care
Note25 Jun 2025
Engaging and involving people using the service, the public and staff
Note25 Jun 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Jun 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering