Sunrise Day Care Services Ltd

GoodRated 21/03/2020Home care · Mitcham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Mar 2020
Respecting and promoting people's privacy, dignity and independence
Note21 Mar 2020
Supporting people to express their views and be involved in making decisions about their care
Note21 Mar 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Mar 2020
Ensuring consent to care and treatment in line with law and guidance
Note21 Mar 2020
Staff working with other agencies to provide consistent, effective, timely care
Note21 Mar 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Mar 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Mar 2020
Staff support: induction, training, skills and experience
Note29 Jan 2020
Staffing — training and supervision

Note21 Mar 2020
Annual quality assurance questionnaire introduced with free-text in people's own language
Note21 Mar 2020
Open and inclusive culture with staff feeling listened to and management responsive to suggestions
Note21 Mar 2020
Governance improved: quarterly spot checks, audits, action plan completed, warning notices met
Note21 Mar 2020
Care plans updated to be detailed, person-centred and comprehensive, addressing previous regulatory breach
Note21 Mar 2020
Staff training programme overhauled: Care Certificate induction, shadowing shifts, mandatory monthly team meetings with training elements
Note

Note21 Mar 2020
End of life care and support
Note21 Mar 2020
Improving care quality in response to complaints or concerns
Note21 Mar 2020
Meeting people's communication needs
Note21 Mar 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Mar 2020
Learning lessons when things go wrong
Note21 Mar 2020
Preventing and controlling infection
Note21 Mar 2020
Using medicines safely
Note21 Mar 2020
Staffing and recruitment
Note21 Mar 2020
Systems and processes to safeguard people from the risk of abuse
Note21 Mar 2020
Assessing risk, safety monitoring and management

Note21 Mar 2020
Working in partnership with others
Note21 Mar 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Mar 2020
Continuous learning and improving care; managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info