Operated by GNCARESERVICES LTD

GN Care Services Ltd

Requires improvementRated 22/09/2022Home care · Crawley

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note12 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Jan 2023
There were enough staff to meet the needs of people using the service.
Note11 Jan 2023
Staff worked closely with other agencies such as the local authority and healthcare professionals.
Note11 Jan 2023
The provider was open to continuous learning and responded positively to feedback.
Note11 Jan 2023
Risk assessments were updated when people's needs changed to keep people safe.
Note11 Jan 2023
Staff used PPE safely and effectively and infection prevention and control policy was up to date.
Note11 Jan 2023
People's medicines were managed safely with regular audits and annual competency checks on staff.
Note11 Jan 2023
People were protected from the risk of abuse and staff were aware of how to recognise and report signs of abuse.
moderatemissed_or_late_visits11 Jan 2023
The provider had started to introduce a new monitoring system. They hoped to fully implement this system by the end of November 2022.
moderaterecord_keeping11 Jan 2023
The provider had failed to make sure robust systems and processes were in place to monitor and audit the accuracy of records maintained in relation to care calls.
criticalgovernance11 Jan 2023
The provider had undertaken a quality assurance audit...However, this had failed to identify the issues we found with the recruitment of staff.
criticalstaffing_levels11 Jan 2023
We found two examples where important documentation such as risk assessments were missing on staff files.

Note12 Oct 2022
End of life care and support
Note12 Oct 2022
Improving care quality in response to complaints or concerns
Note12 Oct 2022
Meeting people's communication needs
Note12 Oct 2022
Planning personalised care to ensure people have choice and control

Note11 Jan 2023
Learning lessons when things go wrong
Note11 Jan 2023
Preventing and controlling infection
Note11 Jan 2023
Using medicines safely
Note11 Jan 2023
Assessing risk, safety monitoring and management
Note11 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Jan 2023
Staffing and recruitment

Note11 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Jan 2023
Continuous learning and improving care; working in partnership with others
Note11 Jan 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note12 Oct 2022
Promoting a positive, person-centred, open and inclusive culture
Note12 Oct 2022
Continuous learning and improving care; working in partnership with others; duty of candour
Note12 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements