Operated by LOVE TO CARE HOME CARE NORTHWEST LTD

Newferry

Requires improvementRated 15/04/2020Home care · Wirral

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Apr 2020
Respecting and promoting people's privacy, dignity and independence
Note15 Apr 2020
Supporting people to express their views and be involved in making decisions
Note15 Apr 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Apr 2020
Staff working with other agencies; supporting people to live healthier lives
Note15 Apr 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Apr 2020
Assessing people's needs and choices; delivering care in line with standards
Note15 Apr 2020
Ensuring consent to care and treatment in line with law and guidance
Note15 Apr 2020
Staff support: induction, training, skills and experience

Note15 Apr 2020
Infection control procedures and access to PPE were in place.
Note15 Apr 2020
A complaints policy was in place and relatives knew how to raise concerns.
Note15 Apr 2020
The service worked with health professionals to support people's health needs.
Note15 Apr 2020
People and relatives were involved in decisions about care and support.
Note15 Apr 2020
People's privacy, dignity and independence were respected and promoted.
Note15 Apr 2020
Sufficient staffing levels with consistent care workers assigned to people.

Note15 Apr 2020
End of life care and support
Note15 Apr 2020
Improving care quality in response to complaints or concerns
Note15 Apr 2020
Supporting people to maintain relationships and take part in activities
Note15 Apr 2020
Meeting people's communication needs
Note15 Apr 2020
Planning personalised care to ensure people have choice and control

Note15 Apr 2020
Learning lessons when things go wrong
Note15 Apr 2020
Preventing and controlling infection
Note15 Apr 2020
Staffing and recruitment
Note15 Apr 2020
Systems and processes to safeguard people from the risk of abuse
Note15 Apr 2020
Assessing risk, safety monitoring and management
Note15 Apr 2020
Using medicines safely

Note15 Apr 2020
Promoting a positive culture; working in partnership; engaging people and staff
Note15 Apr 2020
Managers and staff being clear about roles; quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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