Operated by Perfect Call Healthcare Limited

Perfect Call Health Care Main Office

GoodRated 21/12/2022Home care · Portsmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note21 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Dec 2022
Staff support: induction, training, skills and experience
Note21 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note21 Dec 2022
Strong working relationships with external health and social care professionals
Note21 Dec 2022
Robust processes for learning from accidents, incidents, complaints and concerns
Note21 Dec 2022
Open, inclusive culture with staff feeling valued; people and relatives unanimously said they would recommend the service
Note21 Dec 2022
MCA compliance improved; consent documented and mental capacity assessments in place where needed
Note21 Dec 2022
Staff received improved training and regular supervision; induction programme introduced for new starters
Note21 Dec 2022

Note21 Dec 2022
End of life care and support
Note21 Dec 2022
Improving care quality in response to complaints or concerns
Note21 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Dec 2022
Meeting people's communication needs
Note21 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Dec 2022
Learning lessons when things go wrong
Note21 Dec 2022
Preventing and controlling infection
Note21 Dec 2022
Staffing
Note21 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Dec 2022
Using medicines safely
Note21 Dec 2022
Assessing risk, safety monitoring and management
Note

Note21 Dec 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note21 Dec 2022
How the provider understands and acts on the duty of candour
Note21 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info