Friendly Support Services Limited

Towcester, NN12 · Established 09/0

A CQC-regulated home-care provider serving Towcester, registered since 09/0. Rated Good at its most recent CQC inspection (17/03/2026).

What the CQC found

The five questions inspectors ask, and how Friendly scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Quality assurance audits completed by manager with timely action on identified shortfalls”
CQC inspection report, Jan 2021

“People supported to pursue varied activities and maintain independence in the community”
CQC inspection report, Jan 2021

“Transparent complaints system with prompt responses; concerns addressed same day where possible”
CQC inspection report, Jan 2021

Inspection history

Mar 2026
Not rated
We started this assessment on 15 December 2025, visiting the office where the service operates on this day, as well as 18 December 2025. We visited people using the service in their homes on 15 January 2026 and reviewed documents, had follow up contact with th…
Jan 2021
Good
Friendly Support Services Limited was rated Good overall following an unannounced inspection in July 2015, with safe, effective, caring and responsive domains all rated Good. The sole area of concern was the absence of a registered manager for three months pri…
Sept 2017
Good
Friendly Support Services Limited was rated Good across all five key questions at its July 2017 inspection, maintaining the rating from its previous inspection in 2015. The service demonstrated consistent, person-centred care with robust governance, effective…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NN12 8LR in Towcester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NN12

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