Friendly Support Services Limited

GoodRated 17/03/2026Home care · Towcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jan 2021
Quality assurance audits completed by manager with timely action on identified shortfalls
Note27 Jan 2021
People supported to pursue varied activities and maintain independence in the community
Note27 Jan 2021
Transparent complaints system with prompt responses; concerns addressed same day where possible
Note27 Jan 2021
Detailed, person-centred care plans covering every aspect of a person's life reviewed regularly
Note27 Jan 2021
Staff knowledgeable about MCA 2005 and DoLS with best interest decisions recorded in care plans
Note27 Jan 2021

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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