Midland Mencap

GoodRated 26/04/2019Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Apr 2019
Respecting and promoting people's privacy, dignity and independence
Note26 Apr 2019
Supporting people to express their views and be involved in making decisions about their care
Note26 Apr 2019
Ensuring people are well treated and supported; equality and diversity

Note26 Apr 2019
Ensuring consent to care and treatment in line with law and guidance
Note26 Apr 2019
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note26 Apr 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2019
Staff support: induction, training, skills and experience
Note26 Apr 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jan 2021
Complaints were handled promptly and used as learning opportunities to prevent recurrence
Note23 Jan 2021
Cultural and language needs were considered when matching staff to people using the service
Note23 Jan 2021
Service was described as 'innovative and agile' by health professionals in adapting to meet people's changing needs
Note23 Jan 2021
People with learning disabilities were actively involved in governance, including board representation and a citizen forum
Note23 Jan 2021
Registered manager demonstrated outstanding leadership, working continuously to develop and improve the service
Note

Note26 Apr 2019
End of life care and support
Note26 Apr 2019
Improving care quality in response to complaints or concerns
Note26 Apr 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note26 Apr 2019
Preventing and controlling infection
Note26 Apr 2019
Using medicines safely
Note26 Apr 2019
Staffing and recruitment
Note26 Apr 2019
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note26 Apr 2019
Systems and processes to safeguard people from the risk of abuse

Note26 Apr 2019
Managers and staff being clear about their roles; continuous learning and improving care
Note26 Apr 2019
Working in partnership with others
Note26 Apr 2019
Planning and promoting person-centred, high-quality care and support; duty of candour
Note26 Apr 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info