Hearts at Home Homecare Limited Cambridgeshire

Chatteris, PE16 · Established 10/0 · Operated by Hearts At Home HomeCare Limited

A CQC-regulated home-care provider serving Chatteris, registered since 10/0. Rated Good at its most recent CQC inspection (30/12/2021).

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What the CQC found

The five questions inspectors ask, and how Hearts scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Learning from incidents shared with staff during supervisions and team meetings”
CQC inspection report, Jul 2022

“Monthly quality audits completed with actions identified and addressed”
CQC inspection report, Jul 2022

“Infection prevention and control policy up to date with effective PPE use during COVID-19”
CQC inspection report, Jul 2022

Inspection history

The trajectory matters as much as the latest rating.

Jul 2022
Not rated
Focused inspection of Safe and Well-led following concerns about staffing, with both key questions rated Good and no evidence found that people were at risk of harm. The service was not given an overall rating as only two key questions were inspected.
Dec 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Hearts does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PE16 6TT in Chatteris. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PE16

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