Operated by Hearts At Home HomeCare Limited

Hearts at Home Homecare Limited Cambridgeshire

GoodRated 30/12/2021Home care · Chatteris

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note12 Jul 2022
Learning from incidents shared with staff during supervisions and team meetings
Note12 Jul 2022
Monthly quality audits completed with actions identified and addressed
Note12 Jul 2022
Infection prevention and control policy up to date with effective PPE use during COVID-19
Note12 Jul 2022
Safe recruitment practices and enough staff with capacity to cover unplanned absences
Note12 Jul 2022
Strong leadership with an open and supportive culture; registered manager passionate about person-centred care
Note12 Jul 2022
Risk assessments completed to identify risks such as falls and to keep people safe
Note12 Jul 2022
People received their medication as prescribed; staff trained and assessed as competent before administering medicines
Note12 Jul 2022
Care calls undertaken on time, staff stayed correct amount of time and asked if anything else was needed

Note12 Jul 2022
Learning lessons when things go wrong
Note12 Jul 2022
Preventing and controlling infection
Note12 Jul 2022
Using medicines safely
Note12 Jul 2022
Staffing and recruitment
Note12 Jul 2022
Assessing risk, safety monitoring and management
Note12 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note12 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note12 Jul 2022
Engaging and involving people using the service, the public and staff
Note12 Jul 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note12 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info