Note17 Nov 2022
The registered manager fostered collaborative working with local social and health professionals and maintained an open-door policy.
Note17 Nov 2022
Staff were supported through supervision, appraisals and team meetings, with opportunities to raise concerns.
Note17 Nov 2022
Incidents and accidents were recorded and reviewed regularly to identify trends, with lessons shared through team meetings and supervisions.
Note17 Nov 2022
An on-call staff member was allocated each day to monitor all calls via the online system and ensure visits were not missed.
Note17 Nov 2022
Staff consistently wore PPE during care visits; infection prevention and control policy was up to date.
Note17 Nov 2022
All staff received safeguarding training and understood the process for raising concerns; people and relatives reported feeling safe.
minormissed_or_late_visits17 Nov 2022
We were told it would be 15-30 minutes leeway [on agreed times] but I often have to call to see where they are.
criticalrecord_keeping17 Nov 2022
The registered person had failed to ensure that information specified in Schedule 3 was available for each person employed.
criticalsafeguarding17 Nov 2022
at least two occasions where a safeguarding concern had been raised however, the registered manager had not submitted a notification to CQC without delay.
criticalgovernance17 Nov 2022
The registered manager had not established or used an effective system to enable them to ensure compliance with their legal obligations and the regulations.
criticalstaff_training17 Nov 2022
one staff member started providing care to people on 10 July 2022, however, did not receive training until 20 and 21 July 2022.
moderatecare_planning17 Nov 2022
risk assessments in place, they were not specific to meet the needs of the person and some included information that was not relevant to the prescribed medicine.
moderatecare_planning17 Nov 2022
People's care plans did not always include sufficient information and guidelines to help staff provide care in a safe and individualised way.
moderatemedication_management17 Nov 2022
competency checks in relation to medicines management...were undertaken by a staff member who had not received training to be a competent assessor.
criticalmedication_management17 Nov 2022
for one person, the evening medicine was due at nine pm however, there were 13 days when it was administered between half an hour and one and a half hours late.