Operated by Community Case Management Limited

Community Case Management Services Limited

GoodRated 15/10/2021Home care · Shipston-on-stour

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note15 Oct 2021
Person-centred culture promoting independence, dignity and enabling people to return to activities such as skiing and safari
Note15 Oct 2021
Established governance and quality assurance systems with regular audits and checks
Note15 Oct 2021
Weekly clinical governance meetings reviewed all accidents, incidents and changes with learning shared across staff
Note15 Oct 2021
Strong multi-disciplinary working with occupational therapists, speech and language therapists, psychiatrists and other professionals
Note15 Oct 2021
Staff received bespoke training from relevant health professionals specific to each person's needs
Note15 Oct 2021
Robust recruitment procedures including criminal record checks and employment references
Note15 Oct 2021
Detailed, individually tailored risk assessments focused on maximising potential and positive risk-taking
Note15 Oct 2021
Bespoke, person-centred rehabilitation and care planning tailored to individuals with acquired brain injury and complex health conditions

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Cotswold Community Care Limited

Good3.3 km awayWarwickshire

Registered manager: Townsend, Emilie

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