Operated by Empowering U Healthcare Limited

Empowering U (East Midlands)

GoodRated 12 Feb 2022Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Dec 2022
Staff support: induction, training, skills and experience
Note2 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note2 Dec 2022
DNACPR and ReSPECT forms were easily accessible in care records for emergency use.
Note2 Dec 2022
People's communication needs were assessed and met, including British Sign Language training for relevant staff.
Note2 Dec 2022
Positive feedback received from commissioning professionals and people's relatives about staff competence and care quality.
Note2 Dec 2022
Quality assurance audits and incident reviews were in place to identify themes and drive improvement.
Note2 Dec 2022
Staff received specialist training matched to individual people's complex health needs, including PEG feeding and BSL.
Note

Note2 Dec 2022
End of life care and support
Note2 Dec 2022
Improving care quality in response to complaints or concerns
Note2 Dec 2022
Supporting people to develop and maintain relationships and take part in activities
Note2 Dec 2022
Meeting people's communication needs
Note2 Dec 2022
Planning personalised care to ensure people have choice and control

Note2 Dec 2022
Continuous learning and improving care; working in partnership with others
Note2 Dec 2022
Engaging and involving people using the service, the public and staff
Note2 Dec 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info