Operated by Mvecare Health Solutions Ltd

Mvecare Health Solutions Limited

GoodRated 8 Nov 2022Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2022
Staff working with other agencies; supporting people to access healthcare
Note11 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Aug 2022
Staff support: induction, training, skills and experience
Note11 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Aug 2022
Incidents, accidents and near misses recorded and monitored for lessons learned.
Note11 Aug 2022
Clear process for referring people to external services and working in partnership with GPs and district nurses.
Note11 Aug 2022
Registered manager promoted a positive, person-centred ethos with effective quality assurance systems.
Note11 Aug 2022
Personalised care plans developed with involvement of people and their families.
Note11 Aug 2022
Staff were supported, supervised, trained and suitably skilled to meet role requirements.
Note11 Aug 2022

Note11 Aug 2022
End of life care and support
Note11 Aug 2022
Improving care quality in response to complaints or concerns
Note11 Aug 2022
Meeting people's communication needs
Note11 Aug 2022
Planning personalised care to ensure choice and control and to meet needs and preferences

Note11 Aug 2022
Preventing and controlling infection
Note11 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note11 Aug 2022
Using medicines safely
Note11 Aug 2022
Staffing and recruitment
Note11 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note11 Aug 2022
Working in partnership with others
Note11 Aug 2022
Duty of candour
Note11 Aug 2022
Promoting a positive, person-centred, inclusive culture; engaging people and staff
Note11 Aug 2022
Managers and staff being clear about roles, understanding quality, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info