Operated by Midshires Care Limited

Helping Hands Shipley

GoodRated 25/06/2021Home care · Shipley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note25 Jun 2021
Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
Note25 Jun 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jun 2021
Ensuring consent to care and treatment in line with law and guidance
Note25 Jun 2021
Staff working with other agencies; Supporting people to live healthier lives
Note25 Jun 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Jun 2021
Staff support: induction, training, skills and experience

Note25 Jun 2021
Infection prevention and control practices were strong, including PPE use and weekly COVID-19 testing
Note25 Jun 2021
Proactive community engagement and robust incident-learning culture with electronic logging and management review
Note25 Jun 2021
Service used translators and advocacy referrals to support communication needs, including translating care plans into Urdu
Note25 Jun 2021
Registered manager described as approachable and supportive, with strong leadership and a positive open culture
Note25 Jun 2021
Person-centred care plans were detailed, up to date and accessible to relatives via a mobile phone application
Note

Note25 Jun 2021
Improving care quality in response to complaints or concerns
Note25 Jun 2021
Meeting people's communication needs
Note25 Jun 2021
Planning personalised care to ensure people have choice and control; End of life care and support

Note25 Jun 2021
Systems and processes to safeguard people; Learning lessons when things go wrong
Note25 Jun 2021
Using medicines safely
Note25 Jun 2021
Staffing and recruitment
Note25 Jun 2021
Assessing risk, safety monitoring and management; Preventing and controlling infection

Note25 Jun 2021
Continuous learning and improving care; Working in partnership with others
Note25 Jun 2021
Engaging and involving people, the public and staff; considering equality characteristics
Note25 Jun 2021
Promoting a positive culture; duty of candour; managers and staff understanding quality, performance and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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