Ribble Valley Crossroads Care

GoodRated 30/01/2024Home care · Clitheroe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jan 2024
Respecting and promoting people's privacy, dignity and independence
Note30 Jan 2024
Supporting people to express their views and be involved in making decisions about their care
Note30 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Jan 2024
Ensuring consent to care and treatment in line with law and guidance
Note30 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care
Note30 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Jan 2024
Staff support: induction, training, skills and experience

Note30 Jan 2024
Provider paid above market rates and invested in staff development.
Note30 Jan 2024
Positive staff culture; staff felt supported, valued and proud to work for the organisation.
Note30 Jan 2024
Provider ran community activities including a weekly lunch club, singing groups and a farm experience to reduce social isolation.
Note30 Jan 2024
Accessible information provided in multiple formats including voice recordings, large print, easy-read text and pictorials.
Note30 Jan 2024
Person-centred care records for people with learning disabilities and/or autism included individual strengths, long-term goals and communication guidance.
Note

Note30 Jan 2024
Improving care quality in response to complaints or concerns
Note30 Jan 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Jan 2024
Meeting people's communication needs
Note30 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Jan 2024
Preventing and controlling infection
Note30 Jan 2024
Staffing and recruitment
Note30 Jan 2024
Systems and processes to safeguard people from the risk of abuse
Note30 Jan 2024
Learning lessons when things go wrong
Note30 Jan 2024
Using medicines safely
Note30 Jan 2024
Assessing risk, safety monitoring and management

Note30 Jan 2024
Working in partnership with others
Note30 Jan 2024
Engaging and involving people using the service, the public and staff
Note30 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Jan 2024
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Outstanding1.1 km awayLancashire

Registered manager: Capstick, Leanne

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