Operated by Royale Homecare Ltd

ROYALE HOMECARE

GoodRated 17/03/2022Home care · Newmarket

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note17 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Mar 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note17 Mar 2022
Supporting people to eat and drink; working with other agencies; access to healthcare
Note17 Mar 2022
Staff support: induction, training, skills and experience
Note17 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Mar 2022
Staff well supported with induction, supervision and appraisal
Note17 Mar 2022
Engaging, transparent registered manager with open culture and good partnership working
Note17 Mar 2022
Electronic care records giving real-time oversight and family access
Note17 Mar 2022
Person-centred care plans considering heritage, beliefs, cultural requirements and lifestyle
Note17 Mar 2022
Staff trained in safeguarding, infection control and MCA; PPE used appropriately
Note17 Mar 2022
Robust recruitment including DBS, references and employment history checks

Note17 Mar 2022
Preventing and controlling infection
Note17 Mar 2022
Learning lessons when things go wrong
Note17 Mar 2022
Staffing and recruitment
Note17 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Mar 2022
Using medicines safely
Note17 Mar 2022
Assessing risk, safety monitoring and management

Note17 Mar 2022
Engaging people, public and staff; working in partnership with others
Note17 Mar 2022
Promoting a positive, person-centred, inclusive culture
Note17 Mar 2022
Managers and staff being clear about their roles; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info