Operated by Light Bulb Bespoke Care, Family Support & Consulting Services Ltd

LightBulb Bespoke Care

GoodRated 11 Apr 2022Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note8 Nov 2022
Person-centred culture with tailored communication methods (e.g. photos/pictures) and empowerment of people and relatives
Note8 Nov 2022
Strong partnership working with health professionals including occupational therapists to support people to remain at home
Note8 Nov 2022
Effective governance systems with prompt action on audit findings; registered manager open and honest when things go wrong
Note8 Nov 2022
Staff trained in MCA; capacity assessments reviewed and best-interest decisions made in consultation with professionals
Note8 Nov 2022
No missed visits reported; consistent staffing team with enough time to meet needs and travel between visits
Note8 Nov 2022
Regular medicines competency assessments by registered manager and senior care workers, supported by audits and stock checks
Note8 Nov 2022
Detailed, staff-friendly risk assessments with regular review and prompt updating when needs changed