Operated by Trimarge Care and Cleaning Limited

Trimarge Care and Clean Ltd

Requires improvementRated 11 Apr 2025Home care · Chigwell

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note6 Jul 2023
Staff support: induction, training, skills and experience
Note6 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Jul 2023
The provider worked in partnership with local authorities and accessed their training.
Note6 Jul 2023
A positive, person-centred culture was promoted with open and inclusive management.
Note6 Jul 2023
The registered manager and nominated individual maintained close oversight and built strong relationships with people and relatives.
Note6 Jul 2023
Adequate PPE was available and infection control training was completed by staff.
Note6 Jul 2023
People were involved in developing their care plans and their needs, choices and preferences were recorded.
Note6 Jul 2023

Note6 Jul 2023
End of life care and support
Note6 Jul 2023
Improving care quality in response to complaints or concerns
Note6 Jul 2023
Meeting people's communication needs
Note6 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Jul 2023
Working in partnership with others
Note6 Jul 2023
Engaging and involving people using the service, the public and staff
Note6 Jul 2023
How the provider understands and acts on the duty of candour
Note6 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements