Operated by Mirage Care Limited

Mirage Care Ltd

GoodRated 26/05/2021Home care · Luton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 May 2021
Respecting and promoting people's privacy, dignity and independence
Note26 May 2021
Supporting people to express their views and be involved in making decisions about their care
Note26 May 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note26 May 2021
Ensuring consent to care and treatment in line with law and guidance
Note26 May 2021
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note26 May 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note26 May 2021
Staff support: induction, training, skills and experience
Note26 May 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 May 2021
Open and transparent leadership with good understanding of legal and regulatory responsibilities.
Note26 May 2021
Cultural competency demonstrated by matching staff to people sharing the same language and scheduling care around prayer times.
Note26 May 2021
Staff received regular supervision, induction and ongoing training including dementia awareness.
Note26 May 2021
Registered manager actively sought feedback and used it for continuous improvement.
Note26 May 2021
Strong safeguarding knowledge among staff with clear referral pathways.
Note26 May 2021

Note26 May 2021
End of life care and support
Note26 May 2021
Improving care quality in response to complaints or concerns
Note26 May 2021
Meeting people's communication needs
Note26 May 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 May 2021
Learning lessons when things go wrong
Note26 May 2021
Preventing and controlling infection
Note26 May 2021
Using medicines safely
Note26 May 2021
Staffing and recruitment
Note26 May 2021
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note26 May 2021
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note26 May 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 May 2021
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note26 May 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

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