Availl (Bury St Edmunds)

Bury St. Edmunds, IP33 · Established 25/0 · Operated by WilsonParker Limited

A CQC-regulated home-care provider serving Bury St. Edmunds, registered since 25/0. Rated Requires improvement at its most recent CQC inspection (17/05/2023).

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What the CQC found

The five questions inspectors ask, and how Availl scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People told us staff were kind, caring and treated them with respect; some staff were described as going above and beyond.”
CQC inspection report, Jun 2023

“The provider worked positively with health care professionals, the local authority and social work professionals supporting people with complex needs.”
CQC inspection report, Jun 2023

“Medication policies, procedures and training were in place; staff competency in medicine administration was checked for some staff.”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2023
Requires improvement
Availl (Bury St Edmunds) remained in breach of Regulations 17 and 18 at this focused inspection, with persistent failures in governance, registered manager absence since February 2021, and staff induction and supervision. Some improvement was noted in risk ass…
Jul 2022
Insufficient evidence to rate
This targeted KLOE inspection of Availl (Bury St Edmunds), a domiciliary care agency serving 35 people, identified concerns around medication record-keeping and the failure of staff to report safeguarding incidents in a timely manner. No ratings were assigned…
Dec 2021
Requires improvement
Availl (Bury St Edmunds) was rated Requires Improvement overall at its first comprehensive inspection in October 2021, with breaches of Regulations 12, 17 and 18 identified relating to unsafe medicines management, inadequate risk-assessment and care planning,…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Availl does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP33 1PR in Bury St. Edmunds. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP33

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