Broadstone Care Limited

GoodRated 29/05/2021Home care · Stockport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 May 2021
Respecting and promoting people's privacy, dignity and independence
Note29 May 2021
Supporting people to express their views and be involved in making decisions about their care
Note29 May 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note29 May 2021
Staff working with other agencies to provide consistent, effective, timely care
Note29 May 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note29 May 2021
Staff support: induction, training, skills and experience
Note29 May 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 May 2021
Ensuring consent to care and treatment in line with law and guidance

Note29 May 2021
Complaints were handled promptly and effectively with a formal monitoring system in place
Note29 May 2021
Open and transparent culture; staff felt confident raising concerns and valued by management
Note29 May 2021
Personalised care plans reflecting people's choices, routines, cultural and communication needs
Note29 May 2021
Service worked proactively and effectively with external health and social care professionals, receiving entirely positive feedback
Note29 May 2021
Staff received thorough induction training including the Care Certificate, with regular refresher training and spot checks
Note

Note29 May 2021
End of life care and support
Note29 May 2021
Improving care quality in response to complaints or concerns
Note29 May 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note29 May 2021
Meeting people's communication needs
Note29 May 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 May 2021
Learning lessons when things go wrong
Note29 May 2021
Preventing and controlling infection
Note29 May 2021
Staffing and recruitment
Note29 May 2021
Assessing risk, safety monitoring and management
Note29 May 2021
Systems and processes to safeguard people from the risk of abuse
Note29 May 2021
Using medicines safely

Note29 May 2021
Working in partnership with others; Continuous learning and improving care
Note29 May 2021
How the provider understands and acts on the duty of candour
Note29 May 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 May 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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