PAI Healthcare Ltd

GoodRated 2 Apr 2022Home care · Chesham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Nov 2023
Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
Note18 Nov 2023
Staff support: induction, training, skills and experience
Note18 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Nov 2023
Staff felt well supported, valued and received appropriate mandatory training and induction including supervised shadowing.
Note18 Nov 2023
The registered manager demonstrated openness, transparency and a strong person-centred culture.
Note18 Nov 2023
People and relatives were fully involved in care planning decisions and spoke positively about the kind, caring attitude of staff.
Note18 Nov 2023
People received their medicines as prescribed by a staff team trained and competency-checked in medication administration.
Note18 Nov 2023
Effective infection control processes were in place including regular COVID-19 testing and appropriate PPE use.
Note

Note18 Nov 2023
End of life care and support
Note18 Nov 2023
Improving care quality in response to complaints or concerns
Note18 Nov 2023
Meeting people's communication needs
Note18 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Nov 2023
Preventing and controlling infection
Note18 Nov 2023
Using medicines safely
Note18 Nov 2023
Staffing and recruitment
Note18 Nov 2023
Assessing risk, safety monitoring and management
Note18 Nov 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note18 Nov 2023
Continuous learning and improving care; working in partnership with others
Note18 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Nov 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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