Universal Care Services Coleshill

Birmingham, B46 · Established 02/0 · Operated by Universal Care Services (UK) Limited

A CQC-regulated home-care provider serving Birmingham, registered since 02/0. Rated Good at its most recent CQC inspection (Jan 2020).

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What the CQC found

The five questions inspectors ask, and how Universal scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff proactively communicated with each other informally to try to ensure people were not left without care”
CQC inspection report, Oct 2021

“Some care plans contained detailed, clear guidance for staff on supporting people with medical equipment”
CQC inspection report, Oct 2021

“Staff recruitment processes were safe, including DBS checks and reference verification”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Universal Care Services Coleshill, a domiciliary care agency serving 206 people, retained its overall Good rating following a pilot virtual inspection in November 2020, with well-led improving from Requires Improvement to Good. Minor record-keeping gaps and de…
Oct 2021
Requires improvement
This focused follow-up inspection of Universal Care Services Coleshill found sufficient improvements had been made to meet regulatory requirements following a June 2018 Warning Notice, though the service remained Requires Improvement due to ongoing missed and…
Oct 2021
Requires improvement
Universal Care Services Coleshill was rated Requires Improvement across all five key questions at this June 2018 inspection, with two continued regulatory breaches under Regulations 12 and 17, the latter resulting in a Warning Notice for inadequate governance.…
Oct 2021
Requires improvement
Universal Care Services Coleshill was rated Requires Improvement overall (with Safe rated Inadequate) following a September 2017 inspection, with four regulatory breaches identified covering staffing, medicines management, complaints handling, and governance.…
Jan 2020
Good
Universal Care Services Coleshill was rated Good across all five key questions at its April 2016 inspection, with 93 people receiving domiciliary care. Minor shortfalls were noted in the consistency and completeness of care plan documentation, including record…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Universal does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B46 3LD in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B46

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