Operated by Universal Care Services (UK) Limited

Universal Care Services Coleshill

GoodRated 12 Jan 2020Home care · Birmingham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Communication and responsiveness of office staff
Note30 Oct 2021
Person-centred care and choices
Note30 Oct 2021
Dignity and respect from care workers

effective

Note30 Oct 2021
Training
Note30 Oct 2021
Mental Capacity Act understanding
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff induction and competency checks

Other

Note30 Oct 2021
Staff proactively communicated with each other informally to try to ensure people were not left without care
Note30 Oct 2021
Some care plans contained detailed, clear guidance for staff on supporting people with medical equipment
Note30 Oct 2021
Staff recruitment processes were safe, including DBS checks and reference verification
Note30 Oct 2021
Staff received safeguarding training and understood their responsibilities to protect people from abuse
Note30 Oct 2021
Regular, familiar care workers were praised for treating people with kindness, dignity and respect
criticalsafeguarding

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and updating

safe

Note30 Oct 2021
Recruitment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Risk assessment
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Staffing levels and deployment

well_led

Note30 Oct 2021
Staff support and communication
Note30 Oct 2021
Leadership and management oversight
Note30 Oct 2021
Quality monitoring and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: B46 3LD
Registered manager: Varma, Nisha
Local authority: Warwickshire
Region: West Midlands
City: Birmingham
Last CQC check: 01/Dec/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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