Willows Home Care Ltd

GoodRated 27/05/2023Home care · Preston

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

caring

Note15 Jun 2023
Caring

effective

Note15 Jun 2023
Effective

Other

Note15 Jun 2023
Duty of candour understood and acted upon; notifications made appropriately
Note15 Jun 2023
Clear leadership, regular audits, action plans and a 'Home Care Workers' Guide' supporting staff
Note15 Jun 2023
Positive feedback from people, relatives and healthcare professionals about communication and responsiveness
Note15 Jun 2023
Good staff training, supervision, and support, including emergency first aid
Note15 Jun 2023
Strong MCA compliance and consent practices
Note15 Jun 2023
Robust risk assessments and care plans with detailed guidance for staff
Note15 Jun 2023
Effective digital care planning and medicines recording system accessible to people and relatives
Note15 Jun 2023
Compassionate, caring staff with a person-centred approach and good staff-person matching for consistency
minorother15 Jun 2023
The provider did not always follow safe recruitment procedures. Checks with previous employers in health and social care had not always been completed

responsive

Note15 Jun 2023
Responsive

safe

Note15 Jun 2023
Safe

well_led

Note15 Jun 2023
Well-led

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PR1 0DQ
Registered manager: Wright, Charlotte
Local authority: Lancashire
Region: North West
City: Preston
Last CQC check: 27/May/2023 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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