Freedom Care (Herts) Limited

GoodRated 20/01/2022Home care · Ware

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jan 2022
Staff working with other agencies; supporting people to access healthcare
Note22 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jan 2022
Staff support: induction, training, skills and experience
Note22 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jan 2022
Sensitive end of life support including post-bereavement contact with families
Note22 Jan 2022
Use of Birdie app to keep relatives informed after each visit
Note22 Jan 2022
Thorough induction including shadow shifts before staff worked unsupervised
Note22 Jan 2022
Effective partnership working with GPs, OTs, district nurses, hospital discharge teams and social services
Note22 Jan 2022
Strong person-centred culture and registered manager passionate about Duty of Candour
Note22 Jan 2022
Consistent care delivered by a small team of staff with no missed visits despite COVID-19 challenges

Note22 Jan 2022
End of life care and support
Note22 Jan 2022
Improving care quality in response to complaints or concerns
Note22 Jan 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Jan 2022
Meeting people's communication needs
Note22 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jan 2022
Learning lessons when things go wrong
Note22 Jan 2022
Preventing and controlling infection
Note22 Jan 2022
Using medicines safely
Note22 Jan 2022
Staffing and recruitment
Note22 Jan 2022
Assessing risk, safety monitoring and management
Note22 Jan 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Jan 2022
Working in partnership with others
Note22 Jan 2022
Continuous learning and improving care
Note22 Jan 2022
Engaging and involving people using the service, the public and staff
Note22 Jan 2022
Managers and staff being clear about their roles; duty of candour
Note22 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering