Oaktree Homecare Services Limited

Requires improvementRated 21/08/2025Home care · Borehamwood

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 May 2023
Supporting people to express their views and be involved in decisions; respecting dignity and independence
Note20 May 2023
Ensuring people are well treated and supported; equality and diversity

Note20 May 2023
Supporting people to eat and drink enough
Note20 May 2023
Staff skills, knowledge and experience
Note20 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 May 2023
Staff working with other agencies; supporting people to live healthier lives
Note20 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 May 2023
People's cultural, religious and equality needs were considered and staff were aware of equality and diversity issues.
Note20 May 2023
The service used spot checks, team meetings and electronic messaging to share learning.
Note20 May 2023
Infection control systems were in place and staff had access to required PPE.
Note20 May 2023
Environmental risks and hazards in people's homes were identified and managed appropriately.
Note20 May 2023
Staff received supervision, induction, shadowing opportunities and training including specialist hoist training.
Note20 May 2023

Note20 May 2023
End of life care and support
Note20 May 2023
Supporting people to maintain relationships and avoid social isolation
Note20 May 2023
Meeting people's communication needs
Note20 May 2023
Improving care quality in response to complaints or concerns
Note20 May 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note20 May 2023
Learning lessons when things go wrong
Note20 May 2023
Preventing and controlling infection
Note20 May 2023
Using medicines safely
Note20 May 2023
Staffing and recruitment
Note20 May 2023
Systems and processes to safeguard people from the risk of abuse
Note20 May 2023
Assessing risk, safety monitoring and management

Note20 May 2023
Working in partnership with others; continuous learning and improving care
Note20 May 2023
Engaging and involving people using the service, the public and staff
Note20 May 2023
Managers and staff being clear about their roles; understanding quality, performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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