Operated by My Homecare HFW Ltd

My Homecare Wandsworth

GoodRated 10 Jul 2021Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Mar 2022
Staff working with other agencies to provide consistent, effective, timely care
Note4 Mar 2022
Staff support: induction, training, skills and experience
Note4 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Mar 2022
Punctual visits with staff staying the full allocated time
Note4 Mar 2022
Positive, person-centred culture promoted by registered manager
Note4 Mar 2022
Quality monitoring through spot checks, telephone monitoring and MAR audits
Note4 Mar 2022
MCA principles followed with capacity assessments and best interests processes
Note4 Mar 2022
Regular supervisions, appraisals and refresher training
Note4 Mar 2022
Effective use of PPE throughout the pandemic

Note4 Mar 2022
End of life care and support
Note4 Mar 2022
Improving care quality in response to complaints or concerns
Note4 Mar 2022
Meeting people's communication needs
Note4 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Mar 2022
Engaging and involving people using the service, the public and staff; continuous learning and working in partnership
Note4 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Mar 2022
How the provider understands and acts on the duty of candour
Note4 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info