Operated by Limms Care Services Ltd

Limms Care Services Limited

Requires improvementRated 30/09/2022Home care · Reading

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note30 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Sept 2022
Staff support: induction, training, skills and experience

Note30 Sept 2022
The provider was proactive in working with the local authority safeguarding team when needed.
Note30 Sept 2022
Business continuity and emergency on-call systems were in place.
Note30 Sept 2022
People were supported to maintain independence and were involved in care planning decisions.
Note30 Sept 2022
Staff used PPE appropriately to prevent infection, with people and relatives confirming consistent use of gloves and masks.
Note30 Sept 2022
The service worked collaboratively with external professionals including GPs, community nurses, social workers and occupational therapists.
Note

Note30 Sept 2022
End of life care and support
Note30 Sept 2022
Meeting people's communication needs
Note30 Sept 2022
Planning personalised care to ensure people have choice and control
Note30 Sept 2022
Improving care quality in response to complaints or concerns

Note30 Sept 2022
Preventing and controlling infection
Note30 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Sept 2022
Using medicines safely
Note30 Sept 2022
Staffing and recruitment
Note30 Sept 2022
Assessing risk, safety monitoring and management

Note30 Sept 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note30 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Sept 2022
How the provider understands and acts on the duty of candour
Note30 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info