Operated by Pebble Healthcare Limited

Pebble Healthcare

OutstandingRated 17/08/2022Home care · Carnforth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Aug 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note17 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Aug 2022
Staff support: induction, training, skills and experience
Note17 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Aug 2022
Met the Accessible Information Standard with detailed communication plans
Note17 Aug 2022
Strong leadership culture with engaged, valued staff and regular audits with action plans
Note17 Aug 2022
Person-centred staff matching system ensuring compatibility and consistency
Note17 Aug 2022
Highly individualised support enabling holidays, social events and meaningful activities (e.g. supporting a person abroad with additional nursing training)
Note17 Aug 2022
Outstanding dignity and respect, including supporting a person who had passed away until family arrived
Note17 Aug 2022

Note17 Aug 2022
Meeting people's communication needs
Note17 Aug 2022
End of life care and support
Note17 Aug 2022
Improving care quality in response to complaints or concerns
Note17 Aug 2022
Planning personalised care to ensure people have choice and control
Note17 Aug 2022
Supporting people to develop and maintain relationships and follow interests

Note17 Aug 2022
Preventing and controlling infection
Note17 Aug 2022
Using medicines safely
Note17 Aug 2022
Staffing and recruitment
Note17 Aug 2022
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note17 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note17 Aug 2022
Engaging and involving people, the public and staff; working in partnership with others
Note17 Aug 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note17 Aug 2022
How the provider understands and acts on the duty of candour
Note17 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info