Classic ResourcesUK Ltd

GoodRated 5 Jun 2021Home care · Stockton-on-tees

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
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Staff working with other agencies to provide consistent, effective, timely care
Note14 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Jan 2023
Staff support: induction, training, skills and experience
Note14 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Jan 2023
People and relatives were highly positive: 'The staff are all brilliant.'
Note14 Jan 2023
Service worked in partnership with local authorities, social workers, and healthcare professionals.
Note14 Jan 2023
Quality assurance audits undertaken by the registered manager to monitor and improve the service.
Note14 Jan 2023
Registered manager promoted an open, honest culture and conducted quarterly satisfaction surveys.
Note14 Jan 2023
Care plans addressed individual preferences, cultural and spiritual needs, communication needs, and independence.
Note14 Jan 2023

Note14 Jan 2023
End of life care and support
Note14 Jan 2023
Improving care quality in response to complaints or concerns
Note14 Jan 2023
Meeting people's communication needs
Note14 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jan 2023
Learning lessons when things go wrong
Note14 Jan 2023
Preventing and controlling infection
Note14 Jan 2023
Using medicines safely
Note14 Jan 2023
Staffing and recruitment
Note14 Jan 2023
Assessing risk, safety monitoring and management
Note14 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note14 Jan 2023
Continuous learning and improving care
Note14 Jan 2023
Engaging and involving people using the service, the public and staff
Note14 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Jan 2023
How the provider understands and acts on the duty of candour
Note14 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering